Community Management Fundamentals: Building and Nurturing Engaged Online Communities

À propos du cours

Master the essentials of community management to create vibrant, engaged, and loyal online communities. This course guides you through the principles of community building, moderation, engagement strategies, platform tools, and measuring community success, ideal for social media managers, moderators, and brand builders.

Contenu du cours

Topic 1: Foundations of Community Management

Lesson 1: What is Community Management?
Lesson 2: Types of Online Communities
Topic 1
Analyze a Community

Topic 2: Building Your Community Strategy

Topic 3: Engagement and Content Planning

Topic 4: Moderation and Conflict Resolution

Topic 5: Measuring Community Success

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Community Management Fundamentals: Building and Nurturing Engaged Online Communities

À propos du cours

Qu’allez-vous apprendre ?

Contenu du cours

Topic 1: Foundations of Community Management

Lesson 1: What is Community Management?

Lesson 2: Types of Online Communities

Topic 1

Analyze a Community

Topic 2: Building Your Community Strategy

Lesson 1: Defining Your Community Goals

Lesson 2: Identifying and Understanding Your Audience

Topic 2

Create a Community Goal Statement

Topic 3: Engagement and Content Planning

Lesson 1: Types of Community Content

Lesson 2: Encouraging Member Participation

Topic 3

Plan a Week of Community Content

Topic 4: Moderation and Conflict Resolution

Lesson 1: Setting Community Guidelines

Lesson 2: Handling Conflicts and Negative Behavior

Topic 4

Draft Community Guidelines

Topic 5: Measuring Community Success

Lesson 1: Key Metrics for Communities

Lesson 2: Using Tools for Community Analytics

Topic 5

Community Health Report